Jewels of the Kimberley is not just another online platform; it’s a genuine, brick-and mortar store nestled in the heart of Broome. Our showroom offers a unique and immersive shopping experience, where you can witness the craftsmanship that sets us apart. All of our jewellery is made on-site in our workshop, visible from our gallery, giving you a true behind-the-scenes look at how each piece is brought to life.

Our small, dedicated team is committed to exceptional service, welcoming both online customers and in-store visitors to feel connected to our personalised approach. Additionally, with our 21-day full refund policy, you can shop with confidence, knowing returns and exchanges are simple and hassle-free. Let us help you find the perfect piece to cherish, right from our Broome store.

Shopping online with Jewels of the Kimberley is easy and available 24/7. Simply browse our collection, add your chosen pieces to your shopping cart, complete your details at checkout, and make your payment via bank transfer. Once your order is confirmed, your beautifully handcrafted jewellery will be prepared and sent to you from our Broome store.

For those who prefer a more tailored experience, we encourage you to contact our friendly team directly. You can reach us via chat or by calling 08 9192 8207. Our concierge service is here to assist with fee-free credit card payments or any specific requests, making your shopping experience as seamless and personalised as possible. Whether you shop online or speak with our dedicated staff, your satisfaction is our top priority. Let us know how we can assist you, and we’ll handle the rest!

We understand that getting the perfect fit is important. That’s why we offer a complimentary resize within 90 days of your order. You’re welcome to bring your ring into our Broome store, where our jewellers will assist you, or contact us to arrange sending it securely via mail. To help prevent sizing issues, our ring sizing chart is available as a useful tool to determine your perfect size.

If you’re ordering for a loved one and don’t want to spoil the surprise by measuring their finger, simply send us a photo of their hand. Our experienced jewellers will use their expertise to estimate the correct size. We’re so confident in our process that if we happen to miss the mark, we’ll resize it free of charge.

Because we create all of our pieces ourselves, we can easily shorten your chain to a specific length, or exchange it for a longer or shorter one within 21 days of your purchase. Please note if exchanging for a longer or different style of chain, there can sometimes be a difference in price to make up. Contact us to find out more.

No! We accept over-the-phone payments from VISA, Mastercard, and American Express (Amex), all with no surcharge.

We never charge within Australia. Our hassle free shopping experience allows for free freight regardless of how much you spend, or where you are located in the country. We can also deliver to you if you are located outside of Australia. Contact us for international freight rates to your area and we’ll get your item on its way to you. As is usually the case, you will be responsible for any input duty or sales tax within your own country.

We send all our parcels throughout Australia using an Express Courier Service. You can expect to receive your order within 1 – 5 business days depending on how far away from the metro area you live. Generally metro delivery only takes 1 – 2 days, while it can take longer in regional or remote areas. International shipping varies depending on your location, but we will inform you of expected delivery times whenever we can.

We use tracking on all Australian shipping as we know how important our customers’ purchases are. Once your order is dispatched you will receive an email containing your personal tracking number and direct link to the tracking website.

Alternatively you can simply contact us and we will happily track your order for you.

Yes! You can shop from the comfort of your home or poolside at your favourite resort and collect your order from our Broome studio within two hours of purchase. Simply select the ‘click and collect’ option during checkout or give us a call. We also offer complimentary local delivery to residential and commercial areas, as well as resorts within Broome.

We understand the fly in fly out worker and can meet you at the airport on your way home with your purchase to make that special surprise as soon as you step off the plane. Simply place your purchase online, choose the ‘meet me at the airport’ option and enter your flight details in the notes section and one of our smiling customer care providers will be there to meet you at check in.

Absolutely. We offer a 21 day return and refund policy so if your purchase doesn’t feel completely perfect, you can either exchange it for something that is, or return it for a full refund. Please note special orders are final sales and cannot be returned. You can read more about returns here.

While it’s extremely rare for this to happen, we take full responsibility if it does. If your item hasn’t arrived within the expected time frame or has arrived damaged, please contact us immediately. Our dedicated team will assist you in resolving the issue promptly to ensure your complete satisfaction.

Made to order means your piece is handcrafted especially for you. Once you place your order, we begin the process of creating your jewellery with meticulous care and attention to detail. 

Production times vary depending on the design, but most made-to-order pieces take approximately 4–6 weeks. If you need your jewellery sooner, please contact us, and we’ll do our best to accommodate your request. 

Yes, we offer customisation options on many of our designs. If you’d like to personalise your jewellery, please reach out to us before placing your order to discuss the possibilities.

Please note: Customised pieces cannot be returned or refunded, as they are uniquely tailored to your specifications.

If you require your piece by a specific date, please call or email us before ordering. We’ll do our best to prioritise your order and accommodate your timeframe. 

Yes, we’ll keep you informed throughout the process and notify you as soon as your piece is ready to ship. 

Full payment is required at the time of ordering. However, we do offer an in-house layby option if you’d prefer to pay in instalments—contact us to discuss this further. 

Yes, we accept returns and offer refunds on made-to-order jewellery. However, customised pieces (where design modifications or special requests have been made) are final sale and cannot be returned. If you have any concerns, please reach out, and we’ll be happy to assist. 

Absolutely. We offer free lifetime cleaning and inspections on all of our items. Bring your jewellery to our Broome store, and our team will carefully assess its condition and ensure it remains in pristine shape, monitoring for any signs of natural wear over time.

Can’t make it to our store or not located in Broome? Read more [here] on how to properly care for your jewellery at home.

White gold naturally still has a pure gold content (which is yellow) and is alloyed with white metals to create white gold. Some commercial-grade white golds appear more brown or even yellow. At Jewels of the Kimberley we use platinum and palladium to alloy our white gold for a beautiful light grey colour that complements diamonds and is harder and more durable than commercial white golds.

Yes. All white gold is plated with a white metal called rhodium. The appearance of rhodium is like that of platinum and it leaves your white gold bright and white, accentuating both the size and sparkle of your diamond.

As an average, rhodium plating lasts between 8 and 12 months before showing signs of wearing away (signified by slight grey shading). The anniversary of your engagement, wedding or birthday is a great time to get your white gold pieces checked and rhodium plated to keep them looking beautiful. We offer the first rhodium plating free on any white gold item purchased from us.

This is a great question and one of the most frequently asked when creating engagement and wedding rings. 18 carat white gold is a very hard metal due to its alloys comprising of platinum and palladium and it looks stunning, but it does require rhodium plating on average once per year. Platinum, on the other hand, is our most popular metal for engagement rings and wedding rings. Platinum will never fade or change colour and lasts forever, making it the ultimate symbol of eternal love.

We believe that even when you are buying something for yourself, it’s still very special. That’s why every order from Jewels of the Kimberley receives complimentary gift wrapping. Your item will arrive packed in a box with our special ‘touch of Broome’ to keep it safe.

Certainly! We have beautiful gift cards which we can write your message in, hand written for a personal touch. Simply type in your message during the checkout process and we’ll do the rest.

We offer gift vouchers to any value, which can be redeemed in our online showroom or at our Broome studio. They arrive beautifully packaged and make an impressive gift. Ideal for someone who may be visiting Broome soon and wants a beautiful memento of their experience.

We also offer accumulative gifting, perfect for celebrating significant milestones. Family and friends can each contribute smaller gift cards, which we can combine into one large sum for the recipient. This way, all contributions are managed seamlessly, and we can issue a single, meaningful gift voucher to be presented when ready. Let us handle the details so you can focus on making the occasion unforgettable.

We are so confident that our jewellery is of the finest quality and workmanship, we offer a lifetime manufacture warranty on all our products. This warranty covers any manufacturing faults and defects. Understandably, this does not cover normal wear and tear of your jewellery. View more information on our warranties here.

We take great pride in our manufacturing process so we certainly hope that you never receive a faulty product from us. However if, on occasion, this does occur please contact us and we’ll find a solution.

It is important to have your jewellery reassessed every two or three years to ensure the valuation is current. Prices can fluctuate and insurance companies may request up-to-date information. The revaluation also notes any wear and tear and ensures you are not paying excessive premiums if prices decrease.

A professional valuation is an important safeguard if your jewellery is lost, stolen or damaged for many reasons. It provides proof of ownership in the happy event that the jewellery is recovered. Insurance companies are unlikely to provide full compensation for an expensive piece of jewellery unless you can prove its true value. A valuation also gives you a comprehensive description of the item, which is invaluable if you decide to have the piece remade.

Photographing your jewellery is a further safeguard in the event of loss or damage. It is particularly useful for police trying to match recovered property.

Yes, although very rarely, we offer exclusive sales to our valued customers via our newsletter. You can subscribe to the newsletter to gain access to these special deals.